Customer Review: “I have never experienced better service.”

March 10th, 2010 · 1 Comment

Delivery team

We live to give great customer service. It’s a part of our core values.

Our dedication to giving customers the best shopping experience—both in and out of the store—is evident when we get the chance to hear back from them. Here’s one such review from a customer who ordered a bedroom set and had it delivered—without a bump or a scratch.

My wife and I recently purchased a bedroom set. The service and selection were great. I would particularly like to comment on the delivery. I have never experienced such better service.

The men arrived late in the evening due to a delay at another home. They were very careful how they handled our set not to bang into the walls or to drop it on the hard wood floors. They took their time and had patience with my children being in the way, climbing two flights of stairs. By this time in the evening, and after working all day delivering such items as ours seems exhausting, however they acted as though we were their first delivery. In addition, they had another delivery to make. We have had deliveries in the past where I have had to do most of the work myself. Not this time, I offered to help and they told my thanks but we have it. We live on top of a hill that not many can drive their vehicles up however they maneuvered their truck with no problem. We are very pleased with our product we purchased; however, we are extremely impressed with the delivery and set up. They deserve all of the credit.

-Patrick C. of St. Johnsville

See here for more about our outstanding delivery team. They are a great group of hard workers, ready to get your bigger purchases to you safely.

To leave a review of your own, visit our Customer Reviews page on our site.

Tags: Employees · In the Community

1 response so far ↓

  • 1 Pennie F. // Mar 11, 2010 at 8:56 am

    I’ve dealt with them many times through the years & you always know you can discuss & negotiate with them for good prices. I can even recall one experience where we were buying a table set & my husband convinced the salesperson to throw in the floral arrangement that was on it. They are just nice people to deal with. They’ll meet competitors prices if you find a lower price, they’ll match it. You know you can trust them. Not alot of businesses that you can say that about. Definitely the place to go & it’s local so they are like family.

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